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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Deliverable 4

Deliverable 4

Q Competency Evaluate the importance of affecting and managing relationships. Student Success Criteria View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane. Scenario Recall a time when you were involved with a conflict in the workplace, or witnessed a conflict at work. This situation should be one that involved a relationship of some kind (i.e. manager-employee, employee-employee, etc.) where a conflict occurred. Think about how this experience could have been improved if you had had a mentor or a coach to help you through the situation. Instructions Reflect on an experience of a conflict and how it could have been improved with a mentor or coach. From this experience, create a mentoring or coaching document. In your document, think about conflict management and relationship management strategies. Include the following in your mentoring/coaching document: 1. What was the conflict and relationship? 2. Did you see things the way they really were, or were your eyes opened to something else? Was there any bias? Explain. 3. How would you have done things differently? Why? 4. How did that experience affect other relationships?

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Workplace conflict is both common and natural. Conflict can be expressed in a variety of ways, including poor work quality, lack of cooperation, verbal abuse, and anger. That said, workplace conflict is unavoidable, particularly when a company is made up of people with diverse backgrounds and working styles, which inevitably results in employees occasionally clashing because of these factors. The organisation and productivity may ultimately be impacted by these conflicts. Conflict can result in a great deal of annoyance, discomfort, sadness, and anger. Conflict, however, need not always be a bad thing. (Etkin, J., & S. A. Memmi, 2021).